We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our service then we want to know about it. We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.
For hosting and domain complaints, please contact us by submitting a ticket to our helpdesk by clicking here, entering a subject of "Complaint". We may call you back or reply via email to you depending on the best way to resolve your complaint.
For all other complaints, please contact us using our contact page indicating in the subject that you are contacting us regarding a complaint.
We will then process your complaint:
- When we receive your complaint we will acknowledge it automatically on screen and via email immediately and personally within three working days.
- We will then fully investigate your complaint and aim to respond within five working days.
- If the situation requires a longer investigation, we will contact you within ten working days to inform you of this and let you know when you can expect our response.